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PAYMENTS
Payment is taken at the time orders are submitted.

ORDER CHANGES

To request an order change, please email us within 24 hours of placing your order. We will make every effort to accommodate order changes, but please note that not all change requests can be accommodated.

Orders which have been processed and shipped cannot be changed or cancelled.

If shipping address submitted with the order to be changed for any reason after shipment, re-routing fees and/or administration fees may apply.

ORDER CANCELLATIONS

To request an order cancellation, please email us within 24 hours of placing your order. We will make every effort to accommodate cancellations, but please note that not all cancellation requests can be accommodated.

Orders which have been processed and shipped cannot be changed or cancelled.

ORDER ERRORS OR DAMAGED SHIPMENTS
Our warehouse crew will have packed your order appropriately for freight shipment, but accidents can occasionally happen during shipping or freight transit. Please inspect each piece of your shipment upon receipt.
In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt if applicable and and take a photo of the damage. Then please contact us for assistance to quickly and easily resolve anything that may have gone wrong.

Items or parts damaged during transit will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of Bedsmart.

MISSING ORDERS OR PARTS
All claims for missing or damaged parts must be submitted within 30 days of order delivery. All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date.

UNDELIVERABLE AND REFUSED DELIVERIES
Ground packages generally do not require a delivery signature; freight shipments require an adult to be present to receive, inspect and sign for the delivery.
Undeliverable, missed or refused deliveries that are returned to our warehouse, but rescheduled for delivery may incur additional applicable shipping or freight charges.
Deliveries refused or not scheduled for re-delivery within 10 days of notification will be considered abandoned and returned to our facility without refunds or credits.

RETURNS
If a return is necessary; returns of new, unused, unassembled, and undamaged items can be accepted within 30 days.

Returned items must be shipped via the same freight carrier & service by which they were delivered. (Many furniture items cannot be shipped via UPS ground, FedEx Ground or Purolator.) Original packaging is preferred but if that is no longer available, please ensure that the item is packaged properly to prevent damage during return freight transit.

Please contact us for a return shipment authorization and address/delivery details to our warehouse. When a return will be shipping via freight carrier, please to provide a photo before the return can be authorized. This can be as simple as a cell phone pic – we just need a “before” picture in case there is any damage to the item in transit back to us.

On the return shipping label/Bill of Lading, please indicate the provided return authorization number.

Upon receipt of returned items item in good, undamaged, re-sellable condition; a refund will be issued.

 

REFUNDS
Refunds will be processed within 8 to 12 days of order cancellation for unshipped orders. Refunds for returned items will be dispersed within 8 to 10 days of our receiving the merchandise, provided items are received in good condition as determined by Bedsmart. Additional shipping and restocking fees may apply.

Refunds can not be issued for cancellations due to delivery or transportation delays.

Certain items cannot be refunded such as: including clearance items, final sale items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”

Refunds will be applied to the same credit card, debit card, or other form of payment used in the original transaction.

SALE ITEMS
All SALE items are Final. Sale items may not be returned, exchanged or refunded.

PRICE-MATCHING
Bedsmart. does not offer price-matching.

VARIATIONS
Please note that since devices, computers and displays can vary and be calibrated differently, finish colors viewed online may differ from the actual product. Samples are available so that you can see finish colors.

Wood is unique, variations in grain, color, fit & finish are normal and to be expected. Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling. As wood expands and contracts it may cause cracking in the joints of painted furniture which is considered normal and unavoidable. Replacement parts are available on a case by case basis.

SHIPPING
Please allow approximately 2 weeks for your order to be processed and prepared. Once it is ready, orders ship Standard Ground. Transit time will vary based on shipping destination (the further from our warehouse, the longer it will take).

MAXTRIX® orders considered custom and requires 5 to 8 weeks for shipping.

 

Tracking information will be provided once your order ships. Upon receipt, please carefully inspect all boxes & notate any damage.

Because Bedsmart. products are made from solid woods, boxes are large and can be heavy. For this reason, we recommend having two adults to move boxes into the home.

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