Furniture Changes, Cancellations & Returns

Effective date: June 24, 2026

ORDER CHANGES & CANCELLATIONS

To request a change or cancellation, please email us as soon as possible. We can accommodate change and cancellation requests any time before your order ships. Once an order has shipped, it cannot be changed or cancelled.
Changes include but are not limited to: item color, item size, etc. Any changes to address while orders are in transit may incur administrative or rerouting fees.

RETURNS

Returns of new, unused, unassembled, and undamaged items will be accepted within 30 days of delivery.
Returned items must be shipped at the expense of the customer via the same carrier & service by which they were delivered. Original packaging is preferred, but in the event it is no longer available, please ensure items are packaged properly to prevent damage during return transit.
Contact our Customer Service team for a return shipment authorization and warehouse address/delivery details. Please provide a photo before the return can be authorized. This can be as simple as a picture taken on your phone — we just need a “before” image in case there is any damage to the item in transit back to us.
On the return shipping label, indicate the provided return authorization number.
A refund will be issued after receipt of returned goods received in undamaged, re-sellable condition. A 20% restocking fee may apply.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or you received the wrong item, please contact us with photos. In these cases we will cover return shipping and the restocking fee will be waived. We will arrange a replacement or refund.
CONTACT
Email: info@bedsmart.ca
MISSING PARTS OR ORDER
All claims for missing or damaged parts must be submitted within 30 days of delivery.